The Reserve Bank’s effectiveness relies on its ability to address complex, cross-functional challenges while ensuring customer-centricity (both internal and external). This course professionalises facilitation practice by equipping participants with strategic, systems-based facilitation skills to:
- Diagnose issues collaboratively across departments.
- Optimise participation and achieve meaningful outcomes in all meetings and engagements.
- Facilitate problem-solving and innovation sessions that lead to sustainable solutions.
- Strengthen collaboration and trust across SARB’s operational and strategic functions.
- Deliver actionable, customer-centric outcomes aligned to the Bank’s value chain.
FACULTY


Day 1 – Professional Foundations of Facilitation in SARB
Day 1 Session
Day 2 – Advanced Tools for Problem-Solving & Structured Brainstorming
Day 2 Session
Day 3 – Facilitating Collaboration, Conflict & Regulatory Alignment
Day 3 Session
Day 4 – Innovation, Scenario Planning & Capstone
Day 4 Session
Knowledge Base
Course Material
